Frequently Asked Questions

• Login to your account, click on the ‘Person Icon’ on the top right corner of the website page and click on Profile. Here you can change all the details of your profile.

• To login to the site, click on the login button on the top right of the page and access the login page by entering your email ID and password. Now enter the email ID used to sign up on the site and enter the password. For security purposes, we do not store the password. In case you have forgotten the password, please click on Forgot Password and enter your Email id used to sign up on the website. You will receive an email link in your email to reset the password. Click on the link and you will be able to reset your password.

• We use the best payment gateways to ensure our customers don't face such issues. However, sometimes, payment transactions can fail and the amount may be deducted from your account. This generally happens when the payment has not been confirmed by the payment gateway possibly due to unstable internet connection. In such cases, generally the payment is automatically transferred back into your account within the next 24 - 48 hours. However, it may take upto 7 days for refunds. In case you are facing this issue, please contact us immediately at [email protected] and we shall look into it. If the payment has been received at our end, we would be able to assign the content to you. Please make sure to share the below listed details that will help us track the payment. NOTE: UPI Payments can take up to 24 hours to clear. In case you have not received a clear confirmation of the payment going through, we would request you to check with your Bank/financial institution. As the receiver of the payment, we would only get to know once the payment has been received at our end.

• Once your payment is done the receipt of your purchase order automatically send it to your given email Id and the number.

 MATHOM DOT IN BY JAI RAM SIR